For years, the concept of a “paperless office” has been a popular industry buzzword, envisioning a future where businesses replace physical paperwork with digital efficiency. Despite technological advancements, many organizations still rely heavily on paper-based processes, with bulky filing systems and stacks of documents central to daily operations. A truly paperless world has long seemed unattainable—until now. Enter optical character recognition (OCR), enhanced by artificial intelligence. By integrating OCR with AI and machine learning, businesses are experiencing a fundamental shift towa
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Elevate your holiday season with data-driven insights. Learn how to optimize offers, personalize experiences, and drive customer loyalty. In recent years, competition among travel service providers has intensified due to the global resurgence of the tourism sector. Launching generic vacation promotions is no longer sufficient to attract today’s discerning travelers. The differentiating factor lies in harnessing smart data to deliver tailored holiday offers based on individual preferences. This article explores how tourism companies can leverage technologies like predictive analytics and big d
Branding profoundly shapes customer experiences. While many global brands are easily identified by their logos, jingles, or color schemes, branding extends well beyond these visual elements. It should be woven into every interaction with customers — and no touchpoint is more essential than the contact center. As the frontline of customer engagement, contact centers significantly impact brand perception and loyalty. Yet, companies often overlook the connection between brand image and the customer service experience. By implementing a cohesive branding strategy in the contact center, businesses
As the holiday season nears, businesses gear up to maximize operational efficiency, enhance customer interactions, and streamline processes. Artificial intelligence (AI) has become crucial in meeting these objectives, especially when customer activity reaches its peak. However, AI’s capabilities also bring essential questions: Will it serve as a valuable ally to simplify holiday operations and delight customers, or could it jeopardize customer trust and brand reputation? This article examines AI's role this holiday season, highlighting its benefits as a powerful asset yet acknowledging the co
As systems grow increasingly complex and interconnected, the challenges facing DevOps teams become more intricate. Hybrid infrastructures, microservices, and real-time operations strain traditional tools, paving the way for artificial intelligence to revolutionize how DevOps operates. This evolution isn’t just about automation—it’s about reimagining how teams monitor and respond to issues in dynamic environments. AI promises smarter, faster, and more efficient DevOps processes, particularly in monitoring and incident response.
In today’s digital era, cloud computing has become a cornerstone of application modernization and digital transformation. By 2025, it’s anticipated that over 85% of organizations will adopt a cloud-native approach for application development. Yes, you read that correctly! The primary goal of this approach is to streamline development processes, enhance scalability, and boost agility. Unlike traditional methods, cloud-native development doesn’t follow rigid rules. Instead, it focuses on addressing unique business challenges and leveraging the most suitable software solutions.
The year 2024 has been marked by significant advancements in technology, particularly in AI, IoT, and cybersecurity. What once seemed like the stuff of futuristic movies has now become integral to our modern world. The convergence of these technologies has sparked creativity, collaboration, and caution, from developing ethical frameworks for AI to exploring how smart tech can enhance the holiday season. As AI continues to evolve, ethical concerns have moved beyond researchers and technologists, becoming a top priority for business leaders. Executives now face the challenge of integrating ethi
With the holiday shopping season approaching, e-tailers are gearing up to take advantage of major shopping days like Black Friday, Cyber Monday, and similar events. Social media trends highlight that livestream shopping has become an effective tool for driving holiday purchases and engaging audiences. Through live video shopping, this trend brings excitement to buying products, discovering influencers, and connecting with brands, increasingly positioning it as a mainstream shopping experience. Live commerce, a recently popular shopping approach, combines entertainment and purchasing, allowing
Roy Akerman is the co-founder and CEO of Rezonate – creator of the revolutionized identity-centric security platform, and the former chief of cyber defense operations for the Israeli Government and for Israel’s critical infrastructure (2001-2017). Prior to Rezonate, Roy served as VP of Product and Innovation at Cybereason, responsible for growing 3 new business lines on cloud security, mobile defense, and XDR. Roy is leading product incubations and new business initiatives, fusing the practices of advanced Technology, Psychology, and Business in forming new disruptive products and anti-discip
In today’s era of distributed work, the seamless delivery of borderless digital applications and services is essential. Powered by the cloud and secured through high-performance networks, these solutions must provide best-in-class user experiences. To achieve this, organizations require real-time visibility and insights into data flows across their extended enterprise networks. Coupled with robust People, Process, and Technology safeguards, this ensures data security both in transit and at rest. These measures are critical for protecting data, maintaining privacy, complying with regulatory ma
Acquiring banks often face the challenge of balancing merchant satisfaction with risk management. On one hand, they aim to keep merchants happy by enabling quick payouts. On the other, they must protect themselves from financial losses if a merchant's risk profile unexpectedly shifts. Dynamic risk assessment plays a crucial role in safeguarding acquirers while supporting businesses with the liquidity they need to operate smoothly. Here’s how Feedzai’s Dynamic Risk Assessment, available as an add-on to its Merchant Monitoring solution, helps acquirers mitigate risk while ensuring merchants mai
As we close out 2024, the pace of data visualization innovation will continue to accelerate. For B2B businesses, the ability to transform complex data into actionable insights is now a necessity rather than a luxury. Central to this evolution is Artificial Intelligence, which is reshaping dashboards and data visualizations to enable organizations to make faster, more impactful decisions. Looking ahead, 2025 is set to be a defining year for large language models (LLMs), real-time analytics, and advanced machine learning algorithms that will elevate AI-driven data visualizations. Here’s a toolk
As the technological landscape is rapidly evolving, the integration of Internet of Things (IoT) technologies into engineering systems is not just a trend—it’s a necessity. The global industries are facing increasing pressures to enhance efficiency, reduce operational costs, and maintain competitive advantages, IoT emerges as a transformative force, particularly within Telecom and Utility sectors. IoT is not a stand-alone technology. The efficiency of connected devices not only depends on but thrives when the complimentary technologies are implemented tactfully. Amalgamation of Data & Analytic
The holiday season brings a significant surge in demand for customer service, driven by the rise of online shopping. Businesses increasingly turn to artificial intelligence (AI) and automation to bridge the gap in support during these high-pressure periods. With AI-powered tools like chatbots and automated systems, companies can handle demand spikes effectively without compromising performance. Let’s explore key strategies for scaling AI in customer service to ensure smooth operations during the holiday rush. The holiday shopping season, particularly Cyber Week, generates massive web traffic.
Banks suffered an astounding $485.6 billion loss to fraud and scams last year, highlighting the urgent need for them to outpace criminals. Fraud analytics plays a crucial role in enabling banks to transition from merely reacting to fraud to proactively preventing it. Explore how fraud analytics helps detect and prevent various types of fraud, minimizing financial losses and improving customer trust and satisfaction. Fraud analytics blends artificial intelligence (AI), machine learning, and predictive analytics for advanced data analysis.
Delivering an improved digital employee experience (DEX) has become a top priority for many enterprise IT leaders, as it directly influences productivity, employee morale, and other critical aspects of business success. However, many organizations still lack the necessary visibility into their IT ecosystems to fully understand how digital tools impact employee experiences and productivity. This gap often hinders efforts to effectively manage the digital workplace and provide employees with an exceptional experience.
The tech industry is synonymous with innovation, rapid changes, and the introduction of cutting-edge products. While the field offers exciting opportunities, the realities often diverge from the glamorous image portrayed in movies. Behind the scenes, professionals face extended work hours, relentless deadlines, and high expectations. These pressures are particularly pronounced for men in senior roles, where societal norms discourage expressing emotions, leading to unique mental health challenges. Fortunately, advancements in AI are providing effective tools to help men manage stress and maint
Artificial Intelligence (AI) has evolved from a mere buzzword to the driving force behind a transformative wave of digital innovation. As we approach 2025, AI's integration into business strategies is reshaping industries and paving the way for groundbreaking advancements. From machine learning to natural language processing (NLP), digital transformation is experiencing a seismic shift. Let’s explore how AI powers this transformation and revolutionizes business operations. AI fuels the future! Dive into how it powers efficiency, enhances CX, and transforms industries in the digital era of 202
Generative AI (GenAI) has the potential to transform enterprise operations by driving automation, boosting efficiency, and fostering innovation. However, its implementation is not without challenges, particularly around data privacy and security. According to Gartner's Generative AI 2024 Planning Survey, 39% of data and analytics leaders identify data protection and privacy as major concerns. What fuels these challenges? Traditional data management practices, characterized by fragmented data sources and siloed governance protocols, are proving inadequate in the era of Large Language Models (L
Artificial intelligence (AI) is revolutionizing how organizations operate, from enhancing customer experiences to optimizing internal processes. With its potential to add an estimated $19.9 trillion to the global economy by 2030, AI’s transformative impact is undeniable. For product teams, AI is reshaping daily operations, bringing significant benefits alongside the challenges of adoption. While the excitement around AI is justified, it’s essential for product leaders to approach its integration thoughtfully. Here’s what to consider when incorporating AI into your product strategy.